Gaming at ybajee is designed to be entertaining, not stressful. This page outlines the tools, policies, and guidance that help every player in Bangladesh enjoy a safe and controlled experience on our platform.
ybajee treats responsible gaming as a core product feature, not a footnote. These six commitments shape every part of how the platform operates for players across Dhaka, Chittagong, Sylhet, and beyond.
ybajee is exclusively for adults aged 18 years and above. Every registration triggers an age check, and our KYC process requires date-of-birth verification backed by a valid NID or passport. Underage accounts are closed immediately upon detection and all associated funds are returned to the payment source.
Take control of your spending by setting a personal daily, weekly, or monthly deposit cap in BDT. Once a limit is active, ybajee's system will automatically decline any deposit that would exceed it. Limits take effect immediately when reduced, and any increase requires a 7-day cooling period before it becomes active.
ybajee allows you to configure in-session time alerts that notify you after a set period of continuous play — for example, every 30, 60, or 90 minutes. These reminders are non-intrusive prompts that simply remind you how long you have been active so you can make a conscious decision to continue or take a break.
If you feel your gaming is becoming more frequent than you intended, a cooling-off period lets you pause all deposits and wagers for a defined window — anywhere from 24 hours up to 6 weeks. During this time your account remains open for balance withdrawal, but play is suspended. The period cannot be shortened once activated.
For players who believe a longer break is necessary, ybajee offers a full self-exclusion option of 6 months or more. Once processed — within 24 hours of your request — you will not be able to log in, deposit, or place bets for the entire exclusion period. Self-exclusion cannot be reversed before its end date under any circumstances.
Our dedicated support team is available every hour of every day via live chat on the ybajee platform. If you are concerned about your own gambling habits, or those of someone close to you, our trained agents can discuss the available tools, process a self-exclusion request, or signpost you to further assistance — all in plain English.
Gaming and sports betting at ybajee are intended to be a form of entertainment — similar to going to a cinema or watching a cricket match. For most players, it stays that way. However, for some individuals, gambling can shift from an enjoyable pastime into something that feels harder to control. Recognising that shift early is the most important step.
Problem gambling does not look the same for everyone. It may develop gradually over months, or it may appear more suddenly following a significant win or loss. The key warning signs are not about how much money you spend — they are about whether gambling is interfering with your daily life, relationships, work, or emotional well-being.
Important: If you feel that gambling at ybajee — or anywhere else — is causing distress, financial difficulty, or conflict in your personal life, please contact our support team immediately via live chat or at [email protected]. Our team can activate any responsible gaming tool on your account within minutes.
ybajee encourages every player to treat their account balance as entertainment expenditure — money you are comfortable spending on leisure, not money you need for rent, food, bills, or other essentials. Never chase losses. Each game result on the ybajee platform is independent; past results have no influence on future outcomes.
Golden Rule: Set your deposit limit before your first session each month. Decide on an amount you are fully comfortable losing, set it as your monthly cap in BDT, and stick to it. ybajee's deposit limit system makes this effortless — once set, the platform enforces it automatically.
If you answer "yes" to two or more of the following, we strongly encourage you to use ybajee's responsible gaming tools or speak with our support team.
Every registered player on ybajee has access to a suite of responsible gaming controls directly within their account settings. These tools are free, instant to configure, and enforced automatically by our platform systems — no manual intervention required.
If you cannot locate the responsible gaming section of your account, or if you need a tool applied immediately, contact our support team via live chat. Requests for cooling-off periods and self-exclusion submitted through live chat are treated as the highest priority and are processed within 24 hours.
All amounts shown in the deposit limit tool are denominated in Bangladeshi Taka (BDT). You may set limits across your bKash, Nagad, Rocket, Upay, or bank transfer deposit channels individually or as a combined total — whichever works best for how you manage your finances.
Whether you want to talk through your options, apply a restriction to your account, or simply ask a question about responsible gaming, ybajee's support team is available around the clock. There is no judgment — only practical help.
The fastest way to get help. Open the live chat window on any ybajee page — a trained support agent will respond within minutes, any time of day or night, including Eid, BPL season, and public holidays.
Prefer to write? Send a detailed message describing your situation to our support team. We aim to respond within 1 hour during standard Bangladesh Standard Time (UTC+6) hours, and within 3 hours at all other times.
[email protected]All responsible gaming tools are accessible directly in your account under Settings → Responsible Gaming. Deposit limits, session alerts, and cooling-off periods can all be configured without needing to contact support — though we are always here if you need guidance.
18+ Age Restriction — Zero Tolerance Policy: ybajee operates a strict minimum age requirement of 18 years. It is an offence for anyone under the age of 18 to open an account or place bets on the ybajee platform. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms. If you suspect that someone under 18 has registered on ybajee, contact our support team immediately at [email protected] and we will investigate and act within 24 hours.
Gambling Should Always Be a Choice: ybajee believes that responsible gaming is not about playing less — it is about playing on your own terms, within boundaries that you control. If at any point the experience stops being enjoyable, please use the tools described on this page or reach out to our support team. We are here to help you keep gaming fun, fair, and in balance with the rest of your life.
How quickly does a deposit limit take effect?
A limit reduction takes effect immediately. A limit increase requires a 7-day waiting period before it becomes active, giving you time to reconsider.
Can I withdraw my balance during a self-exclusion?
Yes. Your existing BDT balance remains yours and can be withdrawn to your registered bKash, Nagad, or bank account even while a self-exclusion is active. You simply cannot deposit or place new bets.
Will ybajee contact me during a self-exclusion?
No. All marketing emails, SMS messages, and promotional notifications are stopped immediately when a self-exclusion is processed. Only essential account communications (such as withdrawal confirmations) may be sent.
I think a family member has a gambling problem. What can I do?
Contact our support team at [email protected] with the account details if available. We take third-party concern reports seriously and will investigate discreetly. We may also be able to advise on device-level controls to restrict access.
Now that you know the tools available to you, explore the ybajee platform with confidence. Set your limits, enjoy the games, and remember — support is always one chat away.